Privacy Policy

Effective Date: 26 March 2025

This Privacy Policy explains how Natural Capital (Land & Water) Limited (“we”, “us”, “our”) collects, uses, discloses, and safeguards your personal data when you visit our website and use our environmental consultancy services, including Biodiversity Net Gain (BNG) solutions. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable laws.

 

1. Who We Are

Natural Capital (Land & Water) limited is an environmental consultancy firm based in England, providing BNG and other environmental advisory services.

Our registered office is:
Garden Cottage, Knightshayes, Tiverton, EX16 7RG
Email: info@natcap.co.uk
Telephone: 07354 043 342

2. Information We Collect

We may collect and process the following personal data:
– Contact Information: Name, email address, telephone number, job title, and company details.
– Technical Information: IP address, browser type, operating system, and referring URLs.
– Usage Data: Pages visited, time spent on the site, clicks, and other interaction data.
– Other Information: Any additional details you voluntarily provide through forms, email, or direct communication.

3. How We Collect Your Information

We obtain your personal data through several methods, including:
– Direct Interactions: When you fill out forms, subscribe to newsletters, or contact us directly.
– Automated Technologies: Through the use of cookies and similar tracking tools when you visit our website.
– Third-Party Tools: For instance, we will be using Google Analytics to collect and analyze website usage data.

In addition, we may engage other third-party service providers (such as website hosting services, email marketing platforms like Mailchimp, and IT support providers) to help operate our website and deliver our services. These providers are bound by confidentiality and data protection obligations.

 

4. How We Use Your Information

Your personal data is used for the following purposes:
– To provide and improve our consultancy services, including tailored BNG and environmental advisory solutions.
– To communicate with you regarding your inquiries, service updates, and marketing communications (if you have consented).
– To analyze website usage and enhance the user experience through tools like Google Analytics.
– To comply with legal, regulatory, and contractual obligations.
– To safeguard and secure our services against fraud, unauthorized access, or misuse.

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:
– Consent: When you have expressly provided it.
– Contractual Necessity: To fulfil our contractual obligations with you (e.g., providing consultancy services).
– Legitimate Interests: To manage and enhance our business operations and website experience.
– Legal Obligation: To comply with statutory requirements and legal processes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We categorize cookies as follows:
– Strictly Necessary Cookies: Essential for the website’s basic functions.
– Analytics Cookies: Used by tools like Google Analytics to collect anonymous data on how visitors use our site.
– Marketing Cookies: Employed by third-party platforms (e.g., Mailchimp) for delivering targeted advertising or communications.

You can adjust your cookie preferences through your browser settings; however, disabling cookies may impact the functionality of our website.

 

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. In the unlikely event of a data breach, we will promptly notify both you and the relevant regulatory authorities in line with UK GDPR requirements.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, it will be securely deleted or anonymised.

 

6. Your Rights

Under the UK GDPR, you have the right to:
– Access your personal data.
– Request rectification of inaccurate or incomplete data.
– Request the deletion of your data.
– Restrict or object to the processing of your data.
– Request data portability.
– Withdraw consent where processing is based on your consent.

If you wish to exercise any of these rights, please contact us using the details provided in Section 1.

 

7. Third-Party Disclosures

We may share your personal data with:
– Service Providers: Third parties who assist with website operations, analytics (e.g., Google Analytics), hosting, email marketing (e.g., Mailchimp), and IT support.
– Legal and Regulatory Authorities: When required to comply with legal obligations or to protect our legal rights.
– Business Transfers: In the event of a merger, acquisition, or other business transactions, your personal data may be transferred as part of the transaction.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with an updated effective date. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Natural Capital (Land & Water) Limited
Garden Cottage, Knightshayes, Tiverton, EX16 7RG
Email: info@natcap.co.uk
Telephone: 07354 043 342